How we can help you
It is our responsibility to honestly and professionally assess your property's rental potential. This is why our valuation process takes into account similar comparable properties and rental market trends, which may affect your property. A realistic rental evaluation is essential to ensure your property is let promptly, resulting in a better financial return on your investment for the longer term.
We adopt a very strict screening process which aims to obtain the best possible tenant for your property. Our detailed application form enables us to establish current and previous tenancy and employment history, as well as screening business and personal references. We also complete a background check on the tenants. The company we use and the information supplied is only available to estate agents and advises us if the tenants have any outstanding debts or judgments against their name from previous tenancies. This can protect you from poor tenants. Once all this information has been obtained, we shall contact you to discuss the application, provide you with our thoughts and recommendations and give you all the information you need to make the final choice of who the tenant will be.
We prepare all the required documentation, ensuring that it complies with all the appropriate acts and regulations. It is also our responsibility to ensure that the tenant understands their obligations and we take the time to ensure they do and clearly explain to the tenants at the time of signing the importance of the document.
It is our policy to develop open and honest communication with our clients, to build mutual trust and to maintain positive relationships with them. We deliver the highest standard of service keeping in mind the importance of personal contact.
Our accounts department offers prompt payment of all rental income. We produce rental statements on a set date every month and transferred directly to your nominated account. A statement with a cheque can also be forwarded to you, if you prefer.
It is our policy to contact owners for authorisation before work can be carried out for large repairs. We can organise any works to be carried out on your behalf by a variety of trusted qualified tradesmen who look after all properties managed by our firm.
In the event you have a preferred trade person to carry out any repairs, just provide information of these trades’ people for our file.
Routine inspections are conducted on all properties every 6 months. It's our policy to ensure that the tenant is looking after your property and that your financial interests are safeguarded. We will also supply you with an informative report on the condition of your property which includes photos, and a brief description on each aspect of your property so as to keep you fully informed at all times.
A detailed report of the condition of your property is completed by our property managers both at the commencement and termination of the tenancy.
Copies of the Condition Report are signed and exchanged with the tenant and kept with the property file. At the conclusion of the tenancy a thorough inspection is undertaken and any issues identified and resolved with the tenant. This ensures that the property is maintained and left in good condition for the next tenant.
We offer as part of additional services to our clients' photographic evidence supporting the condition report
Frequently asked questions.
How quickly can you find a tenant for my property?
We make it our aim to lease your property at the highest possible rent to the most suitable tenant in the shortest possible time. A dedicated letting consultant handles the leasing process of your investment property, and once an authority is signed with your company, we commence marketing your property immediately. Prospective tenants that we have on our database are contacted and advised that your property is available for lease and automatically placed on our website and all other the major websites counter list at our office. It is important that your property be presented in the best possible condition and at a comparable market rent. This should ensure that the property is leased within a short period of time. Prevailing market conditions will also have an impact on the vacancy period.
How do I know that my property will be managed properly?
Each client is provided with their own portfolio manager to effectively manage their property. Our portfolios are kept to a manageable size so each manager has enough time to ensure that their clients and their properties are well looked after. We believe that our structure allows us to look after each client's needs to the highest possible standard.
How do you handle non-payment of rent?
Our property managers adopt a “Zero Tolerance” policy towards non-payment of rent. They check their arrears daily and once a tenant is 3 days in arrears, they are contacted by all available means, including telephone text and email. If payment is still not received, the tenant is contacted again and advised that should they not meet their rental commitment a final notice will be served followed by an application to VCAT (Tribunal) for an order seeking possession of the property. Spending time at the tenant selection stage process and following a strict selection criteria, ensures, as a rule we do not experience many problems with non-payment of rent.
Do you hold the bond and do I receive the interest?
Estate agents are required by law to lodge all residential bonds received with The Residential Tenancies Bond Authority within five days of receipt. The interest generated is retained by the authority and utilised by government for the purpose of administering the residential tenancies act. The bond can only be released to the tenant or landlord by both parties agreeing on how the bond is to be applied and each signing a bond claim form. These signatures are matched up against those on the bond lodgement form from the commencement of the tenancy.
If there is any damage caused to my property, can we deduct money from the bond?
Monies can only be deducted from the bond if the tenant agrees. If there is a dispute between a landlord and tenant, an appropriate application needs to be lodged with VCAT within 14 days of the tenant vacating the premises. A member of VCAT will hear the case and make a binding decision based on the evidence presented. We encourage a landlord and tenant to resolve any disputes- applying to VCAT is a last resort.
How much do you charge?
We pride ourselves on the level of service we provide our clients and of the excellent track record we have established since our property management department began. We think it is wise for a landlord to consider all aspects of property management in coming to a decision when appointing an agent. Fees are only one component. Although important, a decision should never be made based on this solely. An expert property manager may cost more initially but overall, they will save you money through thorough good management and sound advice. The old adage of “you get what you pay for“ certainly rings true where property management is concerned. A good manager has the potential to save you thousands of dollars. We invite you to contact our office to appraise your property and discuss a management package that suits your requirements